Return / Cancellation Policy

Seymour-Smith Electric is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. All returns must have a Return Authorization (RA) for the product being returned. Any item returned without a RA will not be issued a credit. You must have your Packing Slip. All returns must be returned within 14 days of purchase and are subject to a Minimum 25% (depending on manufacturer) restocking fee, plus any freight fees associated with bringing product in and returning back to supplier. Seymour-Smith Electric, retains the right to refuse any return. Be sure to insure the package for damage. Any returned item that is damaged will not be issued a credit. If you are unsure if a particular product will fit your application, call us and we will be glad to assist you in your selection. Shipping charges incurred to deliver the product to you will not be refunded. All material must be returned "prepaid" shipping in the original carton. Any product we "special order" for you may not be returned. Electrical products being returned must be in "new" condition, not used. Electrical motors with set screw marks on the shaft may not be returned for credit, as we can no longer sell them for new as they have been installed. Electrical items that have had power applied to them may not be returned. Motors that have been modified may not be returned. (Modified means, but not limited to, cutting the shaft, cutting the wires or plug, cutting through bolts, etc.) Seymour-Smith Electric is not responsible for any lost or damages in return shipment. Seymour-Smith Electric reserves the right to refuse a return if the product is not in new, un-used and resalable condition. We urge you to carefully select your product to be sure it is what you need for your particular application. We don't want to sell the wrong item. We recommend you contact a professional (expert) and do not take responsibility for any errors on installation. The varity of motors can be overwhelming and the selection of the correct motor can be critical, such as buying a regular motor when a specific washdown motor was needed in food preparation. WE STRONGLY URGE YOU TO CONTACT AN EXPERT WHEN SELECTING YOUR MOTOR. If in doubt call us, we will be happy to assist you in your selection
The following products may NOT be returned:
Used merchandise
Special orders
Custom orders
Personalized items
Returns and exchanges are accepted only for items purchased from Seymour-Smith Electric. Refunds will be applied based on the original method of payment.
Defective Products
All defective product is subject to a Root Cause Analysis Inspection before refund or replacement is granted, as per manufacturer return/warranty policy
Damaged Goods
If an item reaches you in damaged condition, save the shipping carton and notify Seymour-Smith Electric at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.
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